Refund policy
Return & Refund Policy
Effective Date: August 2026
At NY HOME BEDDING LLC, we are committed to helping customers create a comfortable and satisfying shopping experience. If your purchase does not meet your expectations, you may request a return according to the conditions outlined below.
Return Eligibility
Return requests must be submitted within 30 days after the delivery date.
Eligible returned products must:
- Be unused and in original condition
- Include original packaging and product accessories
- Have no stains, damage, odors, or signs of use
- Be returned with valid order information
- Maintain the original product condition received
Products returned without meeting these requirements may not qualify for a refund.
Bedding & Textile Product Requirements
For health, hygiene, and product quality reasons, certain bedding and textile products may only be accepted for return if they remain unused and unopened.
Products that have been:
- Washed
- Used
- Installed
- Altered
- Exposed to personal use
may not be eligible for return.
Non-Returnable Items
The following items are generally not eligible for returns:
- Customized products
- Clearance or final-sale merchandise
- Gift cards
- Used bedding products
- Items damaged due to improper handling after delivery
Refund Processing
After receiving the returned product, our team will inspect the item.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Please note that banks and payment providers may require additional processing time.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days after delivery.
Please provide:
- Order number
- Explanation of the issue
- Photos of the product
- Photos of the shipping package
Our team will review your request and provide an appropriate solution.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our mistake or a confirmed product defect.